


Yes, Utah SHIP counselors, who operate through the Aging and Disability Resource Centers (ADRC), can absolutely help caregivers understand Medicare on behalf of aging parents or other family members.
Utah's State Health Insurance Assistance Program (SHIP) runs through the Aging and Disability Resource Centers, known as ADRCs. These are free, unbiased counselors who help people navigate Medicare, and they are not limited to working only with the beneficiary. Adult children, spouses, and other caregivers can sit in on appointments or call on their own to get help understanding a loved one's coverage, comparing plan options, or sorting out billing issues. This is genuinely useful because Medicare decisions often fall on a family member who is trying to figure it all out while also managing a hundred other things. ADRC counselors do not sell insurance, so there is no pressure and no agenda. They can explain what a plan covers, help spot gaps in coverage, review Explanation of Benefits statements (those are the documents Medicare sends after a claim is processed), and flag programs like the Medicare Savings Program that a loved one might qualify for. If you are helping a parent or spouse with Medicare and feel overwhelmed, calling your local ADRC is a good first step.




Utah's ADRC offices are located across the state, including in more rural areas. You can find your local office through the Utah Aging and Disability Resource Connection website or by calling 2-1-1.
For you, this means you do not have to figure out your parent's Medicare alone, there is free, expert help available in Utah specifically for situations like yours.
